Frequently Asked Questions
Everything you need to know about shopping with BELIER.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and local customs processing.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. If you wish to exchange a product for a different size or color, please contact our support team to initiate a free exchange process.
Which payment methods do you accept?
BELIER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay at checkout.
Are your products covered by a warranty?
Yes, all BELIER products come with a one-year limited warranty against manufacturing defects. If you experience any issues with the quality of your purchase, please reach out to our claims department.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.